Product Questions
A walking pad is designed for walking, light jogging, and everyday movement in smaller spaces. Mahrole walking pads feature a compact design that fits easily into apartments, home offices, and living rooms, making it convenient to stay active throughout the day.
Very little assembly is required. Most Mahrole treadmills are ready to use out of the box. Simply unfold the handrail, plug in the power cord, and start exercising.
Yes. Compatible Mahrole models support App control, allowing you to adjust speed, track workout data, and manage your exercise sessions directly from your smartphone.
No. Mahrole treadmills are equipped with a low-noise motor and shock absorption system, making them suitable for apartments, home offices, and shared living spaces.
Selected models include an incline feature that helps increase workout intensity, improve calorie burn, and simulate uphill walking.
The vibration mode is designed to help relax muscles and support post-workout recovery. Multiple vibration levels allow you to choose the intensity that best suits your needs.
Yes. The foldable handrail and slim design make it easy to store under a bed, sofa, desk, or against a wall when not in use.
Weight capacity varies by model. Please refer to the product specifications on the product page for detailed information.
Shipping & Delivery
Orders are typically processed within 1–2 business days. Delivery usually takes 3–7 business days, depending on your location.
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.
Yes. We offer free shipping on most orders within eligible delivery regions.
Shipping availability depends on your location. Please check our Shipping Policy or enter your address during checkout to confirm delivery eligibility.
Please contact our support team within 48 hours of delivery and provide photos of the package and product. We will work quickly to resolve the issue.
Tracking updates may take 24–48 hours after shipment. If no updates appear after that period, please contact our customer support team for assistance.
Warranty & After-Sales Support
Yes. All Mahrole products are covered by a limited manufacturer's warranty. Warranty terms may vary by model and region.
Please contact our support team with your order number, a description of the issue, and photos or videos if possible. Our technical team will assist you with troubleshooting.
Yes. Returns are accepted within the eligible return period. Products must be returned in accordance with our Return Policy.
If you receive an incorrect item, please contact us immediately. We will arrange a replacement or provide an appropriate solution.
If replacement parts are needed, please contact our support team with your order information and the part required. We will help arrange replacement components when available.
You can reach our customer support team via email or through the Contact Us page on our website. We aim to respond to all inquiries within 24 business hours.
CONTACT INFORMATION
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
184 Main Rd E, St Albans Victoria 3021, Australia
1800-123-222 / 1900-1570-230
contact@company.com
Everyday 9:00-17:00